Return and Refund Policy

At TingoZone, we are committed to ensuring your satisfaction with every purchase. If you’re not completely happy with your order, our Return and Refund Policy makes it easy to address your concerns.

1. Returns

Eligibility for Returns

  • Items must be returned within 30 days of delivery.
  • Products must be unused, unworn, and in their original packaging.
  • Proof of purchase (e.g., order confirmation or receipt) is required.

Non-Returnable Items

  • Customized or personalized products.
  • Clearance and sale items.
  • Gift cards.

How to Initiate a Return

  1. Contact our customer service team at support@tingozone.com or call +44 7737 222249 with your order details.
  2. Our team will guide you through the return process and provide a return shipping address.
  3. Ship the item(s) back to us using a trackable shipping method.

2. Refunds

Eligibility for Refunds

  • Refunds will be issued for items returned in eligible condition.
  • If the returned product is damaged or not in its original condition, a partial refund may be issued or the return may be rejected.

Refund Process

  • Once we receive and inspect your return, we’ll notify you of the refund approval status via email.
  • Approved refunds will be processed within 5-7 business days to the original payment method.

Shipping Costs

  • Original shipping charges are non-refundable.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Damaged or Defective Items

If your order arrives damaged or defective:

  • Contact us within 48 hours of receiving the product.
  • Provide photos of the damage/defect and your order details.
  • We will arrange a replacement or full refund at no additional cost to you.

4. Exchanges

  • We currently do not offer direct exchanges.
  • If you wish to exchange an item, please return it for a refund and place a new order for the desired item.

5. Late or Missing Refunds

If you haven’t received your refund after 7 business days:

  1. Check your bank account or payment method.
  2. Contact your bank or payment provider, as processing times may vary.
  3. If you still have issues, contact us at support@tingozone.com for assistance.

6. Contact Us

For any questions about our Return and Refund Policy, reach out to us:

We’re here to ensure your shopping experience with TingoZone is smooth and worry-free! funds and returns.